AquaWin Casino — FAQ
Help centre ↗What is included in the welcome package?
250% up to €3,000, 350 Free Spins and 1 Bonus Crab. Activate the selected offer before a qualifying deposit; wagering, eligible games and expiry are stated in its terms.
Can I withdraw bonus money immediately?
Not necessarily. Check whether the amount is cash or bonus credit, whether wagering remains and whether the offer limits withdrawals. A headline bonus is not an immediately withdrawable balance.
Why is my withdrawal still pending?
Check the request status, any document request and the payment method’s processing stage. Contact support with the transaction reference if the stated processing period has passed; do not submit repeated requests.
What should I do if I cannot log in?
Check the email address, use password recovery and look in spam for the reset email. Do not open another account to bypass a login problem or an account restriction.
What documents can verification require?
A valid identity document, proof of address and evidence that the payment method belongs to you. Use the secure upload area and follow its instructions about visible and masked data.
How can I take a break from gambling?
Stop deposits and request a time-out or self-exclusion in the account. Add blocking tools and contact an independent support service. The responsible-gaming page lists resources for this language or country.